Shipping and Delivery
How much is postage/shipping?
Our prices include UK post and packing for weekday deliveries.
There may be extra costs for Saturday deliveries - please contact us before ordering if you need a Saturday delivery.
Sometimes there may be extra costs for delivery to outlying areas of the UK. This may only apply to courier deliveries to some areas (eg Scottish Highlands & Islands, N Ireland). Please contact us if you need a couriered delivery to these areas - we will endeavour to keep costs to a minimum, usually by using Royal Mail.
When do you deliver?
You tell us when you'd like delivery! Let us know your preferred delivery date and we'll dispatch your order to arrive on or just before then.
You will be asked for your preferred delivery date during checkout. Please give us reasonable notice! We pick to order and, as a small business, generally cannot manage orders for 'tomorrow'! Several days notice is best - and you can order several weeks in advance if you like.
We do have some suggestions for delivery days; Tuesdays to Fridays are best (where we dispatch on Monday to Thursday) as these reduce the risk of your mistletoe languishing in transit over a weekend (see keeping mistletoe fresh, below ).
A Tuesday-Friday date also avoids the problem of Saturday deliveries, which can cost extra.
We generally use Royal Mail First Class for small orders and Couriered Next Business Day for larger orders (eg Bulk Boxes). Do note that courier deliveries usually require a signature on delivery.
The risk of strikes by Royal Mail for this season could affect deliveries - particularly for the smaller packages. We will be reviewing alternative options as necessary.
Special delivery arrangements: If you require urgent or special delivery please contact us before ordering.
Keeping Mistletoe Fresh
How long does mistletoe keep?
English mistletoe will stay fresh for 2+ weeks - but only if it is kept cool. Once inside a heated building it will dry visibly after a few days.
So, don't ask for delivery too early, or if you do, store it outside in a unheated shed or garage until you need it indoors. (You can order well in advance - you tell us when you will need it - see notes on delivery above)
Unlike most wholesale mistletoe dealers we do not store our mistletoe - instead we pick to order, aiming to ensure you get it as fresh as possible so that its 'shelf-life' with you is as long as possible. Delays in delivery (over weekends etc) can reduce its life significantly, as we have no control over how it is stored after it leaves us. We always use either Next Day Courier Services or Royal Mail First Class post to help ensure rapid delivery.
Ordering online
How do I order online?
You can order online by credit or debit card. Just click on the 'Add to Basket' button next to each item - this will take you to our shopping basket page where you can amend quantities, and then go forward to checkout, or back to continue shopping. There is no obligation until you have completed checkout.
January 2010 Update: Direct mistletoe ordering is now offline but if you need mistletoe please email us. Note that Grow-Kit and Grow-Kit Cards can still be ordered direct from the website
Do you take debit and credit cards?
We use Paypal to handle card payments. You will be directed to Paypal when you complete checkout. After payment you will receive a confirmation email from us detailing your order, plus a separate email from Paypal confirming your card payment.
Do I need a Paypal account?
No, you do not need to have a Paypal account; just have your credit or debit card details handy - you can use them without opening an account.
If you do have a Paypal account you will be directed to that from the checkout site.
If you have any difficulty please contact us.
Ordering by post
Can I order by post?
Postal ordering is available within the UK.
Please send details of your order, with a cheque payable to Tenbury English Mistletoe Enterprise to;
Tenbury English Mistletoe Enterprise, Mistletoe House, 6 Mill Meadow, Tenbury Wells, Worcs. WR15 8HX.
Overseas orders
I am outside the UK - how can I order?
Overseas buyers must contact us with their requirements. We will calculate the extra shipping costs, check this is acceptable to you and then send a tailored Paypal invoice.
There may be customs restrictions in some countries.
Overseas orders placed without contacting us will be cancelled and refunded.
Bulk discounts
Do you offer discounts for large orders?
Orders over £45 in value are discounted by 10%.
The discount will be made automatically during checkout.
What about very large trade orders?
Contact us for details.
Multiple deliveries
Can you deliver to multiple delivery addresses?
Orders to multiple addresses may incur additional costs - contact us with your requirement and we will let you know costs.
Other queries
How do I contact you?
Email sales@teme-mistletoe.co.uk quoting your order number if you have one.
Address: Tenbury English Mistletoe Enterprise, Mistletoe House, 6 Mill Meadow, Tenbury Wells, Worcs. WR15 8HX , United Kingdom.
Can I sell you my mistletoe?
We do not generally buy mistletoe that has already been cut - we prefer to cut it fresh ourselves from orchards, by agreement with the landowner/tenant.
We can offer, in conjunction with the harvest, a mistletoe management service, cutting both the female and male plants and reducing the burden of mistletoe overgrowth that is becoming a problem in so many orchards in our area. Much of this overgrowth is comprised of neglected male plants, left on the tree as they have little commercail value compared to the berried female plants.
Contact us for more details. |
